BLUEPRINT LAB SUPPORT

After-sales Support, Spares and Servicing Solutions

REACH SUPPORT

Experience peace of mind with Blueprint Lab’s Core & Comprehensive Support Packages. Developed to ensure you have the smoothest experience, both integrating and utilising products.

CORE SUPPORT BPL-SUP-COR	COMPREHENSIVE SUPPORT BPL-SUP-COM	INCLUSIONS
		BLUEPRINT LAB TRAINING A dedicated training session for you and any number of teammates. Up to a halfday training package that covers all features of the system including Reach Control, Master Arm, Manipulator, Advanced Feature Training. Conducted via Video Call.
		INTEGRATION SUPPORT Up to 10 hours of integration support including electrical, mechanical, software considerations for integrating Blueprint Lab products. Includes dedicated video call and remote terminal sessions.
		PRIORITY TECHNICAL SUPPORT Dedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. Unlimited annual support tickets.
		SOFTWARE & FIRMWARE UPGRADES Blueprint Lab proactively alerts and manages customer updates to Firmware and Software on all systems.
		SERVICING NOTIFICATIONS Be actively notified you when your manipulator needs to be returned for a Service.
		PRIORITY ACCESS TO LOANS Priority access to our Loan & Demo manipulator stocktake. Test and integrate a new manipulator before committing to a purchase, or have a back-up option in case of failure.
		INCLUDED FULL SERVICE Every Blueprint Lab product requires a Service at 1-year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the hassle later on by purchasing our Comprehensive Support Package.
		NO FAULT - NO COST Be covered for EVERY scenario! Blueprint Lab will cover all repair and freight costs in the event of a failure, no matter the circumstances.

INCLUSIONS	CORE SUPPORT BPL-SUP-COR	COMPREHENSIVE SUPPORT BPL-SUP-COM
BLUEPRINT LAB TRAINING A dedicated training session for you and any number of teammates. Up to a halfday training package that covers all features of the system including Reach Control, Master Arm, Manipulator, Advanced Feature Training. Conducted via Video Call.
INTEGRATION SUPPORT Up to 10 hours of integration support including electrical, mechanical, software considerations for integrating Blueprint Lab products. Includes dedicated video call and remote terminal sessions.
PRIORITY TECHNICAL SUPPORT Dedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. Unlimited annual support tickets.
SOFTWARE & FIRMWARE UPGRADES Blueprint Lab proactively alerts and manages customer updates to Firmware and Software on all systems.
SERVICING NOTIFICATIONS Be actively notified you when your manipulator needs to be returned for a Service.
PRIORITY ACCESS TO LOANS Priority access to our Loan & Demo manipulator stocktake. Test and integrate a new manipulator before committing to a purchase, or have a back-up option in case of failure.
INCLUDED FULL SERVICE Every Blueprint Lab product requires a Service at 1-year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the hassle later on by purchasing our Comprehensive Support Package.
NO FAULT - NO COST ABe covered for EVERY scenario! Blueprint Lab will cover all repair and freight costs in the event of a failure, no matter the circumstances.

CAPPED PRICE SERVICING

Every 1 year (or 200 hours of use, whichever comes first) a Reach Manipulator must be returned to the Blueprint Lab facility for maintenance. Cap the price of this service and avoid the hassle later on, by purchasing our Capped Price Servicing Package with your product. A great time-saver down the line, if your procurement process is long and arduous.

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REACH SPARES & SERVICING

Perform on-the-go repairs of your manipulator and other BPL Products with The Reach Spares Package. Reach Core Spares (RX-SPA-COR) covers all basic repair work, whereas Reach Comprehensive Spares (RX-SPA-COM) provides a more extensive repair kit arsenal. Download our Support Brochure for an overview of the Spares packages available.