BLUEPRINT LAB SUPPORT
After-sales Support, Spares and Servicing Solutions
REACH SUPPORT
CORE SUPPORTBPL-SUP-COR |
COMPREHENSIVE SUPPORTBPL-SUP-COM |
INCLUSIONS |
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BLUEPRINT LAB TRAININGA dedicated training session for you and any number of teammates. Up to a halfday training package that covers all features of the system including Reach Control, Master Arm, Manipulator, Advanced Feature Training. Conducted via Video Call. |
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INTEGRATION SUPPORTUp to 10 hours of integration support including electrical, mechanical, software considerations for integrating Blueprint Lab products. Includes dedicated video call and remote terminal sessions. |
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PRIORITY TECHNICAL SUPPORTDedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. Unlimited annual support tickets. |
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SOFTWARE & FIRMWARE UPGRADESBlueprint Lab proactively alerts and manages customer updates to Firmware and Software on all systems. |
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SERVICING NOTIFICATIONSBe actively notified you when your manipulator needs to be returned for a Service. |
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PRIORITY ACCESS TO LOANSPriority access to our Loan & Demo manipulator stocktake. Test and integrate a new manipulator before committing to a purchase, or have a back-up option in case of failure. |
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INCLUDED FULL SERVICEEvery Blueprint Lab product requires a Service at 1-year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the hassle later on by purchasing our Comprehensive Support Package. |
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NO FAULT - NO COSTBe covered for EVERY scenario! Blueprint Lab will cover all repair and freight costs in the event of a failure, no matter the circumstances. |
INCLUSIONS |
CORE SUPPORTBPL-SUP-COR |
COMPREHENSIVE SUPPORTBPL-SUP-COM |
---|---|---|
BLUEPRINT LAB TRAININGA dedicated training session for you and any number of teammates. Up to a halfday training package that covers all features of the system including Reach Control, Master Arm, Manipulator, Advanced Feature Training. Conducted via Video Call. |
![]() |
![]() |
INTEGRATION SUPPORTUp to 10 hours of integration support including electrical, mechanical, software considerations for integrating Blueprint Lab products. Includes dedicated video call and remote terminal sessions. |
![]() |
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PRIORITY TECHNICAL SUPPORTDedicated Technical Support calls, same or next business day. Conducted by video call and remote terminal sessions to rapidly identify the issue and recommend a solution. Unlimited annual support tickets. |
![]() |
![]() |
SOFTWARE & FIRMWARE UPGRADESBlueprint Lab proactively alerts and manages customer updates to Firmware and Software on all systems. |
![]() |
![]() |
SERVICING NOTIFICATIONSBe actively notified you when your manipulator needs to be returned for a Service. |
![]() |
![]() |
PRIORITY ACCESS TO LOANSPriority access to our Loan & Demo manipulator stocktake. Test and integrate a new manipulator before committing to a purchase, or have a back-up option in case of failure. |
![]() |
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INCLUDED FULL SERVICEEvery Blueprint Lab product requires a Service at 1-year (or 200 hours of use, whichever comes first). Cap the price of this service and avoid the hassle later on by purchasing our Comprehensive Support Package. |
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NO FAULT - NO COSTABe covered for EVERY scenario! Blueprint Lab will cover all repair and freight costs in the event of a failure, no matter the circumstances. |
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CAPPED PRICE SERVICING
Every 1 year (or 200 hours of use, whichever comes first) a Reach Manipulator must be returned to the Blueprint Lab facility for maintenance. Cap the price of this service and avoid the hassle later on, by purchasing our Capped Price Servicing Package with your product. A great time-saver down the line, if your procurement process is long and arduous.
Get in touch for more information:
REACH SPARES & SERVICING
ALPHA SPARES KIT

BRAVO SPARES KIT



