BLUEPRINT LAB SUPPORT
Comprehensive After-Sales Care and Add-Ons
BLUEPRINT LAB SUPPORT
Comprehensive After-Sales Care and Add-Ons
EXPERIENCE THE BLUEPRINT LAB DIFFERENCE
PROFESSIONALISM &
EXCELLENCE
Experience a point of difference with Blueprint Lab’s comprehensive Support Program. With three-tiered Support Plans, After-Sales Care, and Priority Servicing, rest assured that your manipulator needs are covered – even in the trickiest of times.
SUPPORT PLANS
Gold
- Your own full system spare located and maintained in your region
- Rent your system spare at short notice
- Priority access to customer rental pool for important projects
- Integration Support
- Virtual Training
- Priority Technical Support
- OEM-Lead Upgrades and Maintenance
- Capped Price Service Guaranteed
Silver
- Priority access to customer rental pool for important projects
- Integration Support
- Virtual Training
- Priority Technical Support
- OEM-Lead Upgrades and Maintenance
- Capped Price Service Guaranteed
Bronze
- Integration Support
- Virtual Training
- Priority Technical Support
- OEM-Lead Upgrades and Maintenance
- Capped Price Service Guaranteed
ADDITIONAL SUPPORT
Extended Warranty and Care Plan
An additional year of full manufacturer’s warranty coverage for extra product assurance and peace of mind. Includes a one (1) year OEM-level service.
Customer Rental Pool
The Customer Rental Pool (Gold and Silver Support Plans only) is designed to provide a means to mitigate the risk of field failure for existing customers bidding on and conducting important projects.
- Reduce risk on critically important projects
- Plan rental costs into your projects to quantify risk reduction as part of Operational Expenditure
STANDALONE OPTIONS
AND ADD-ONS
Integration Support
Dedicated integration to fast-track your system development, taking your custom requirements into account.
Virtual Training
Dedicated training to quickly familiarise you and your team with your manipulator, fast tracking your operational training.
Priority Technical Support
Dedicated video call same or next business day for any issue as well as unlimited annual support tickets.