BLUEPRINT LAB SUPPORT

Comprehensive After-Sales Care and Add-Ons

BLUEPRINT LAB SUPPORT

Comprehensive After-Sales Care and Add-Ons

EXPERIENCE THE BLUEPRINT LAB DIFFERENCE

Training
After-Sales Care
Customer Rentals
Rapid Response

PROFESSIONALISM &
EXCELLENCE

Experience a point of difference with Blueprint Lab’s comprehensive Support Program. With three-tiered Support Plans, After-Sales Care, and Priority Servicing, rest assured that your manipulator needs are covered – even in the trickiest of times.

SUPPORT PLANS

Gold

  • Your own full system spare located and maintained in your region
  • Rent your system spare at short notice
  • Priority access to customer rental pool for important projects
  • Integration Support
  • Virtual Training
  • Priority Technical Support
  • OEM-Lead Upgrades and Maintenance
  • Capped Price Service Guaranteed

Silver

  • Priority access to customer rental pool for important projects
  • Integration Support
  • Virtual Training
  • Priority Technical Support
  • OEM-Lead Upgrades and Maintenance
  • Capped Price Service Guaranteed

Bronze

  • Integration Support
  • Virtual Training
  • Priority Technical Support
  • OEM-Lead Upgrades and Maintenance
  • Capped Price Service Guaranteed

ADDITIONAL SUPPORT

Extended Warranty and Care Plan

An additional year of full manufacturer’s warranty coverage for extra product assurance and peace of mind. Includes a one (1) year OEM-level service.

Customer Rental Pool

The Customer Rental Pool (Gold and Silver Support Plans only) is designed to provide a means to mitigate the risk of field failure for existing customers bidding on and conducting important projects.

  • Reduce risk on critically important projects
  • Plan rental costs into your projects to quantify risk reduction as part of Operational Expenditure

STANDALONE OPTIONS
AND ADD-ONS

Integration Support

Dedicated integration to fast-track your system development, taking your custom requirements into account.

Virtual Training

Dedicated training to quickly familiarise you and your team with your manipulator, fast tracking your operational training. 

Priority Technical Support

Dedicated video call same or next business day for any issue as well as unlimited annual support tickets.

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